Limited Warranty
At Tavain, we’re committed to crafting furniture of enduring integrity—pieces made with care, quality, and a deep respect for longevity. In a world too often built for disposal, our dedication to durability serves not only our customers but also our environment. This Limited Warranty covers Tavain merchandise against defects in materials and workmanship from the date of delivery, for the duration outlined below, when used in a residential (non-commercial) setting.
EXCLUSIONS
This warranty does not cover damage caused by:
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Normal wear and tear
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Accidents or misuse
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Natural disasters
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Improper care or storage
Please refer to the Tavain Care Guide for proper maintenance instructions.
Many Tavain pieces are individually handcrafted and feature natural materials such as reclaimed wood and recycled metals. Variations in color, texture, distressing, and finish—such as knots, grains, oxidations, or minor splits—are not defects but part of the organic character of the product.
WARRANTY COVERAGE
Indoor Upholstery
(not warranted for outdoor use)
| Product Category | Warranty Period | Coverage Details |
|---|---|---|
| Frames & Spring Support Systems (Sofas, Sectionals, Chairs, Ottomans) | 3 years | Against breakage due to defects in materials or workmanship. |
| Cushion Cores & Tailoring | 1 year | Covers seams, buttons, zippers. Does not cover normal softening or shaping of cushions. |
| Motion Mechanisms | 1 year | Includes recliner, glider, swivel, sleeper components, and power mechanisms. |
| Fabric & Leather | – | Not covered under warranty. See Care Guide for maintenance. |
Indoor Furniture
(not warranted for outdoor use)
| Product Category | Warranty Period | Coverage Details |
|---|---|---|
| Wood Furniture | 3 years | Covers frame breakage. Natural wood variations, expansion/contraction from humidity are not covered. |
| Office Chairs | 2 years | Frame covered against breakage. Rated for up to 250 lbs. |
| Mechanical Components | 2 years | Includes drawer glides, table extensions, locks, hinges, cranks, wheels, and electrical elements. |
| Metal, Marble, Stone, Glass & Mirror Components | 3 years | Covers structural failure. Excludes rust, tarnish, stains, and breakage caused by abrasion or impact. |
Lighting
| Product Category | Warranty Period | Coverage Details |
|---|---|---|
| Integrated LED Lighting | 1 year | Not covered if altered, mishandled, or improperly installed. Excludes LED bulbs and holiday décor. |
Outdoor Furniture
Tavain outdoor collections are built to weather the elements—but care is essential. Always cover or store properly to protect your investment. Store cushions in dry conditions, and clean all items thoroughly before covering to prevent mildew.
| Product Category | Warranty Period | Coverage Details |
|---|---|---|
| All-Weather Wicker, Aluminum, Teak | 2 years | Covers structural damage and surface finish issues. Rust, patina, or teak graying are natural and not covered. |
| Upholstered Frames & Spring Support | 2 years | Covers structural failure under normal residential use. |
| Outdoor Cushions & Tailoring | 2 years | Covers seam, button, zipper issues. Normal softening is not covered. |
| Concrete/Stone Tabletops & Fire Tables | 2 years | Covers cracking and finish degradation. |
| Outdoor Fabrics (Sunbrella®, Inside Out®, etc.) | 1 year | Protects against normal use degradation. |
| Umbrellas | 1 year | Covers components such as frame, tilt, crank, and canopy seams. Must be properly secured. |
| Umbrella Bases | 1 year | Covers structural breakage and peeling finishes. |
WARRANTY SERVICE
If a product is found to be defective during the warranty period, Tavain will, at its discretion:
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Repair the item
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Replace with a comparable piece (exact matches may not be available)
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No cash refunds will be issued
In no case shall Tavain’s liability exceed the purchase price. Proof of purchase is required for all claims. Repaired or replaced items are covered for the remainder of the original warranty period.
WARRANTY LIMITATIONS
This Limited Warranty is:
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Non-transferable
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Applicable only to residential use
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Void if the item has been misused, improperly repaired, reupholstered by non-Tavain parties, or used in commercial environments
This warranty does not cover:
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Clearance/final sale items
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Floor samples
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Custom artwork or one-of-a-kind pieces
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Wallpaper, rugs, bedding, lighting, mirrors, wall art, décor, tabletop items, jewelry, or any items not explicitly listed
DISCLAIMER
This warranty is the sole and exclusive remedy. All implied warranties, including merchantability and fitness for a particular purpose, are disclaimed to the maximum extent permitted by law. Some states do not allow exclusions of incidental or consequential damages—this may not apply to you.
By purchasing from Tavain, the customer acknowledges and accepts the terms of this warranty.